Term and Conditions

Last updated: [Insert Date]

1. About Our Store

Outlet Crank Cyclist Store specializes in premium cycling components for serious cyclists who value precision and performance. We offer:

• High-quality bicycle parts including brakes, chainrings, derailleurs, handlebars, levers, pedals, and seatposts
• Worldwide shipping (excluding certain Asian countries and remote locations)
• Expert support from cycling enthusiasts

2. User Responsibilities

2.1 Account Security

If you create an account, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, but:

• Images are for illustrative purposes and may not reflect exact appearance
• Technical specifications are subject to change by manufacturers
• We reserve the right to correct any errors in product information

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a suitable alternative, or
• Cancel the item and refund the relevant amount

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You receive an order confirmation email (this is not a shipping notice)
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse or cancel any order

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are:

• In GBP (£)
• Exclusive of VAT/GST unless stated
• Subject to change without notice

5. Shipping and Delivery

5.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary during peak periods.

5.2 International Orders

For orders outside the UK:

• You are responsible for any customs duties or import taxes
• We cannot ship to certain Asian countries and remote locations
• Mark returns as “Returned Goods” to avoid customs charges

6. Returns and Refunds

6.1 Returns Policy

Our 15-Day Performance Guarantee allows returns/exchanges within 15 days of receipt if:

• Items are in original, unused condition
• All packaging and tags are present
• Proof of purchase is included

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Brakes with used mounting hardware
• Chainrings showing signs of chain engagement
• Pedals with cleat or installation marks

6.3 Refund Process

Refunds:

• Are processed within 5 business days of receiving your return
• Are issued to your original payment method
• Exclude original shipping costs (unless due to our error)

7. Intellectual Property

All content on our website, including:

• Text
• Graphics
• Logos
• Product designs

is our property or our licensors’ and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our permission.

8. Liability Limitations

8.1 Product Use

Cycling components require proper installation and maintenance. We are not liable for:

• Injury or damage from improper installation or use
• Wear and tear from normal use
• Modifications made to products after purchase

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee:

• Uninterrupted access
• Freedom from errors or viruses
• Immediate correction of all inaccuracies

9. General Provisions

9.1 Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

9.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

9.3 Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal Address: 96 Lancaster Way, Preston, GB PR6R 8OQ