At Outlet Crank Cyclist Store, we stand behind our premium cycling components with the same commitment to quality that performance-driven cyclists expect from their equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Note: For safety and hygiene reasons, we cannot accept returns on the following components that show signs of installation or use:

  • Brakes (if mounting hardware has been used)
  • Chainrings (if any signs of chain engagement are present)
  • Pedals (if cleat marks or installation marks are visible)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our support team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet Crank Cyclist Store Team, I would like to request a [return/exchange] for the following item(s): Order Number: Item(s) Name: Reason for Return/Exchange: Preferred Resolution: [Refund/Exchange for (specify product)] I confirm that the item(s) are in original, unused condition with all packaging intact. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our cycling-savvy support team will respond within 48 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (96 Lancaster Way, Preston, GB PR6R 8OQ)

Step 3: Ship Your Return

Package your item securely and include:

  • The original packing slip or order confirmation
  • A copy of your return authorization email

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days after we issue it).

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item
  • If the exchange item is of higher value, you’ll be charged the difference

Damaged or Defective Items

If you receive a damaged or defective component (which is rare for our precision-engineered products):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

International Returns

For customers outside the UK:

  • You are responsible for any customs fees or import duties on returned items
  • We cannot refund original shipping costs for international orders
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns policy, contact our performance-focused support team at [email protected].