Last Updated: [Insert Date]

At Outlet Crank Cyclist Store (“we”, “us”, or “our”), we understand that performance-driven cyclists value precision, reliability, and security—qualities we extend to how we handle your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.crankcyclist.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase of our premium cycling components (brakes, chainrings, derailleurs, etc.)
  • Transaction Information: Details about purchases you make through our site, including payment method and order history
  • Technical Data: IP address, browser type, device information, and cookies (see Section 6)
  • Communication Data: Records of your correspondence with our cycling-savvy support team

2. How We Use Your Information

We use your data with the same precision we apply to our product selection:

  • To process and fulfill your orders for high-performance cycling components
  • To provide customer support tailored to cyclists’ needs
  • To improve our website and product offerings based on usage patterns
  • To send service-related communications (order confirmations, shipping updates)
  • To prevent fraud and ensure transaction security
  • To comply with legal obligations (e.g., tax, customs for international shipments)

3. Data Sharing and Disclosure

Like a well-tuned drivetrain, we only share data when necessary:

  • Service Providers: We partner with trusted third parties (payment processors, shipping carriers) who assist in operating our store, all bound by confidentiality agreements
  • Legal Requirements: We may disclose information if required by law or to protect our rights
  • Business Transfers: In the event of a merger or acquisition, customer data may be transferred as a business asset

We never sell your personal data to third-party marketers.

4. Data Storage and Security

We protect your data with the same rigor we apply to our component quality checks:

  • All transactions are protected by SSL encryption—the same standard used in online banking
  • We are PCI-DSS compliant for payment processing
  • Payment card details are not stored on our servers after transaction completion
  • Data is stored on secure servers with limited access
  • We implement industry-standard security measures, regularly updated like our product inventory

While we implement robust security measures, no online transmission is 100% secure. We encourage cyclists to use strong passwords and monitor account activity.

5. Your Rights

You have control over your personal data, just as you control your bike’s components:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your personal data, subject to legal requirements
  • Objection: Opt-out of certain data processing activities
  • Restriction: Limit how we use your data in specific circumstances
  • Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected]. We’ll respond within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies—small data files that help us:

  • Remember your preferences (e.g., currency, region)
  • Analyze website traffic to improve performance
  • Enable essential functions like the shopping cart
  • Provide personalized recommendations for cycling components

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As a global retailer (shipping worldwide except some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy periodically, just as we update our product line. The “Last Updated” date at the top indicates when changes were made. We encourage cyclists to review this policy occasionally.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact our team:

Outlet Crank Cyclist Store
96 Lancaster Way
Preston, GB PR6R 8OQ
Email: [email protected]