Welcome to Outlet Crank Cyclist Store’s FAQ section. We’ve compiled answers to the most common questions about our premium cycling components, delivery services, and customer policies. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Store
Who is Outlet Crank Cyclist Store for?
Our store caters to serious cycling enthusiasts who demand high-performance components for their bikes. Whether you’re a road cyclist, mountain biker, or commuter looking to upgrade your ride, we offer premium parts from brakes to seatposts for cyclists who value quality and precision engineering.
What makes your store different?
We combine a performance-driven product selection with global delivery services that match the reliability of the components we sell. Our warehouse team consists of fellow cyclists who understand the importance of getting your parts quickly and in perfect condition.
Product Questions
What types of cycling components do you sell?
We specialize in premium cycling components including:
- Brakes
- Chainrings
- Derailleurs
- Handlebars
- Levers
- Pedals
- Seatposts
Are your components suitable for beginners?
While our components are performance-oriented, we stock a range of products suitable for all skill levels. However, we recommend beginners consult with a bike mechanic or experienced cyclist when selecting components to ensure compatibility with their bike.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly on our site.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries worldwide, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two shipping methods tailored for cyclists:
Standard Shipping (£12.95)
– Delivery in 10-15 days after dispatch
– Shipped via DHL or FedEx
– Full tracking included
– Ideal when you need parts quickly
– Delivery in 10-15 days after dispatch
– Shipped via DHL or FedEx
– Full tracking included
– Ideal when you need parts quickly
Free Shipping (Orders over £50)
– Delivery in 15-25 days after dispatch
– Shipped via EMS
– Tracking included
– Perfect for planned upgrades
– Delivery in 15-25 days after dispatch
– Shipped via EMS
– Tracking included
– Perfect for planned upgrades
How long does order processing take?
Our warehouse team processes orders within 1-2 working days. You’ll receive tracking information as soon as your order leaves our facility in Preston.
What about customs and import fees?
We include all necessary customs documentation with international orders. However, any import duties or taxes are the responsibility of the recipient and are not included in our prices or shipping fees. These charges vary by country and are determined by your local customs office.
Returns & Warranty
What is your return policy?
We offer a no-fuss 15-day return policy from the date of delivery. If any component doesn’t meet your expectations, simply contact our customer service team at [email protected] to initiate a return for full refund or exchange. Items must be returned in original condition with all packaging.
Are your products covered by warranty?
All our components come with the manufacturer’s warranty. Additionally, every shipment is fully insured against loss or damage during transit. Our cycling-savvy staff performs quality checks before dispatch to ensure you receive perfect components.
Contact & Support
How can I contact customer service?
Our customer service team can be reached at [email protected]. We’re fellow cyclists who understand the importance of quick responses when you have questions about your order or components.
Where is your store located?
Our warehouse and operations are based at:
96 Lancaster Way, Preston, GB PR6R 8OQ
While we don’t have a physical retail store, you’re welcome to contact us about local pickup options if you’re in the Preston area.
96 Lancaster Way, Preston, GB PR6R 8OQ
While we don’t have a physical retail store, you’re welcome to contact us about local pickup options if you’re in the Preston area.
Ready to upgrade your ride? Browse our performance-driven components and experience the Outlet Crank Cyclist Store difference – where we deliver performance, wherever you ride.